Privacy policy

Get On Nationwide Express · last updated 18 September 2026

This page says what Get On keeps about you, why, and for how long. It is written to match what the app actually does. If it ever does not, the app is wrong and we will fix it.

Who we are

Get On Nationwide Express, Goaso, Ahafo Region, Ghana. Write to getonnationwideexpress@gmail.com about anything on this page. We handle personal data under Ghana's Data Protection Act, 2012 (Act 843).

What we collect, and why

• Your mobile number. It is your account. We prove you hold it when you sign in — by a WhatsApp message you send us, or by a code we send you — and we use it to reach you about your trips. We never show it to a driver or a passenger; contact between the two of you goes through the app.
• Your name and, if you give it, an email address. The name is shown to the person you are travelling with. The email is only for receipts and sign-in codes. Neither is required.
• Your location while you use the app. To price a trip, find a driver near you, and let the driver find you. We record the route of each trip so fares stay honest and so we can learn real road speeds in Ahafo. The app does not track you while it is closed.
• Trip records. Where from, where to, when, the price, and how it was paid — the receipt, in other words.
• Messages between passenger and driver sent inside the app about a trip.
• Payments. Mobile Money and card payments are handled by Paystack. Your PIN, card number and Mobile Money details never reach our servers; we keep only that a payment was made, and how much.
• Emergency audio. Only if you press the EMERGENCY button. The app then records audio so that, if something has gone wrong, there is a record. It is disclosed on screen when it happens, it is never recorded at any other time, and the other person in the vehicle is not told.
• For drivers: identity and vehicle documents. A Ghana Card, licence and vehicle papers are reviewed once so we can say a driver is verified. The images are deleted a short, fixed time after upload whether or not the review has happened — an unreviewed document is asked for again, never kept waiting; only the result of the check is kept.
• A push-notification token for your handset, so the app can tell you a driver accepted, arrived, or sent a message.

What we do not do

• We do not sell or share your data with advertisers.
• We do not show your mobile number to anyone.
• We do not send marketing by SMS or email unless you have said yes inside the app, and you can say no again at any time.
• We do not track your location when the app is closed.

How long we keep things

• Trip routes (GPS traces): 90 days, then deleted. Before deletion they are folded into road-speed averages that contain nothing about any one person.
• Messages: 90 days, then deleted.
• Emergency audio: 30 days, then destroyed.
• Driver document images: deleted a short, fixed time after upload, reviewed or not.
• Trip records and receipts: kept as long as your account exists, because they are your record of what you paid.
• Sign-in codes and WhatsApp sign-in messages: minutes.

Who else sees data

• Paystack — payments.
• Meta (WhatsApp) — the sign-in message you send to our WhatsApp number.
• Arkesel — text messages we send you.
• Resend — emails we send you.
• Expo and Google — delivering push notifications to your handset.

Each receives only what it needs to do that one job.

Your rights

You can ask what we hold about you, ask for it to be corrected, or ask for your account to be deleted, by writing to getonnationwideexpress@gmail.com. Deleting your account removes your name, email, saved places and push token straight away; trip receipts are kept for the period the law requires for financial records.

Changes

If this page changes in a way that matters, the app will tell you the next time you open it.